Shipping Policy
Last Updated: March 7, 2026
At Lythesarb, we are committed to delivering your hand-woven straw hats, handbags, and earrings with care and efficiency. This Shipping Policy outlines how we process and ship your orders.
1. PROCESSING TIME
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
2. SHIPPING RATES & DELIVERY TIMES
We offer competitive shipping options to ensure your items reach you safely. Please note that delivery times are estimates and may vary due to carrier delays or customs processing:
- Standard Shipping: Typically arrives within 7–15 business days.
- Expedited Shipping: Available at checkout for faster delivery (if selected).
Please note: During high-volume periods or holidays, processing and shipping times may be slightly extended.
3. ORDER TRACKING
Once your order leaves our warehouse, you will receive an email with a tracking link. You can use this link to monitor the progress of your delivery in real-time. If you do not receive a tracking number within 5 business days, please contact our support team at support@lythesarb.com.
4. CUSTOMS, DUTIES, AND TAXES
Lythesarb is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. Please check with your local customs office for information on any potential charges before placing your order.
5. INCORRECT ADDRESSES & UNDELIVERED PACKAGES
Please ensure that your shipping address is correct before completing your checkout. We are not responsible for packages that are undeliverable due to an incorrect or incomplete address provided by the customer. If a package is returned to us, we will contact you to arrange a re-shipment at the customer's expense.
6. LOST OR DAMAGED PACKAGES
While we take every precaution to ensure your order arrives in perfect condition, accidents can happen during transit. If your package is lost or arrives damaged:
- Lost: If your tracking information shows "delivered" but you have not received it, please contact your local carrier first. If you still cannot locate it, contact us at support@lythesarb.com.
- Damaged: Please refer to our Return and Refund Policy for instructions on how to report damaged items within 48 hours of delivery.
7. CONTACT INFORMATION
If you have any questions regarding your shipment, please reach out to us:
- Store Name: Lythesarb
- Company: Nam Go HK Limited
- Email: support@lythesarb.com
- Phone: +1 (424) 380-6543
- Address: Room 19a, 10/f, Profit Industrial Building, 1-15 Kwai Fung Street, Kwai Chung, Hong Kong