Contact Us
We’re here to help! At Lythesarb, providing exceptional customer service is just as important to us as the quality of our hand-woven straw hats, handbags, and earrings. Whether you have a question about our collections or need help tracking your order, our dedicated team is ready to assist you.
HOW TO REACH US
For the fastest response, please reach out to us via email. We strive to respond to all inquiries within 24–48 hours (Monday to Friday, 9:00 AM – 6:00 PM EST).
- Email Us: support@lythesarb.com (Please include your order number for faster service if you are inquiring about an existing purchase.)
- Call Us: +1 (424) 380-6543
- Business Address: Room 19a, 10/f, Profit Industrial Building, 1-15 Kwai Fung Street, Kwai Chung, Hong Kong
FREQUENTLY ASKED QUESTIONS
- Order Tracking: Once your order ships, you will receive an email with a tracking number.
- Shipping Times: We ship our products with extra care. Please allow 7–15 business days for international delivery depending on your location.
- Damaged or Defective Items: If your item arrives damaged, please email us a photo or video within 48 hours of delivery so we can arrange a replacement or refund immediately.
- General Returns: For quality control, items must be in their original, unused condition to be eligible for return if they are not defective.
CONNECT WITH US
- Brand Name: Lythesarb
- Parent Company: Nam Go HK Limited
- Customer Support Hours: Monday - Friday | 9:00 AM - 6:00 PM (EST)